Returns and Refunds

We do not accept returns or offer refunds for any reason. All books undergo thorough inspection for quality before being shipped and are deemed satisfactory for delivery.

Taxes and Customs Fees

VAT is not applied to our books on this website. Customers are responsible for all taxes and customs fees associated with their orders. The shipping company will contact you to arrange payment for any applicable taxes or customs fees before delivery. The Book Cove is not responsible for any fees or duties upon delivery. Should a package be returned to us due to lack of tax and duty payments, no refunds will be provided and shipping fees back to us will fall upon the customer.

Shipping Times

Books will be delivered to South African customers within 7 days from the date of shipment. International customers can expect delivery within 14 days of shipment. Shipment occurs once books arrive at our offices, which typically takes 8-14 weeks from pre-orders (this will be stated upon announcements, as well as the product order pages).

International Shipping

We ship internationally to approximately 50 different countries. If your country is not on our list, please contact us at [email protected] and we will see if we can assist. However, please note that we may not be able to service your area. In this event, we recommend exploring consolidation services that can ship from South Africa to your country if necessary.

Damaged Shipments

We take great care in packaging your orders and once the box leaves our offices, it is out of our control. All books are inspected upon packaging, and are deemed to be of good quality to ship. If your box arrives damaged, this will have occurred during shipping transit. In this event, please contact us at [email protected] and we will look into the matter with the shipping company. All shipments are fully insured.

Lost Shipments

Should more than 30 days have passed with no update to your shipment’s tracking, and no delivery, please contact us at [email protected] and we will look into the matter with the shipping company. All shipments are fully insured. Loss due to incorrect addresses entered from the customer's side, will not be further investigated.