shipping and returns
returns and refunds
We do not accept returns or offer refunds should you be unhappy with the book, package or design. Please do ensure that you are happy with the book and wait time when pre-ordering.
We inspect all books before sending them out, however should you feel that your book may have some form of an issue, please contact us within 7 days of the delivery date and we will assess each case individually.
For issues with damaged parcels due to the shipping process, please see damaged shipments below.
Taxes and Customs Fees
Customers have the option to pay VAT and duties at checkout (for countries where applicable), or to not pay at checkout and instead pay upon arrival into their country. Customers who opt not to pay at checkout are responsible for all taxes and customs fees associated with their orders. The shipping company will contact you to arrange payment for any applicable taxes or customs fees before delivery. The Book Cove is not responsible for any fees or duties upon delivery. Should a package be returned to us due to lack of tax and duty payments, no refunds will be provided and shipping fees back to us will fall upon the customer.
Please note that there are some countries where no VAT and duties will apply, and this is stated at checkout.
Shipping Times
Books will be delivered to South African customers within 7 days from the date of shipment. International customers can expect delivery within 14 days of shipment. Shipment occurs once books arrive at our offices, which typically takes 8-14 weeks from pre-orders (this will be stated upon announcements, as well as the product order pages).
International Shipping
Damaged Shipments
We take great care in packaging your orders and once the box leaves our offices, it is out of our control. If your box arrives damaged, this will have occurred during shipping transit. In this event, please contact us at help@thebookcove.com and we will look into the matter with the shipping company. All shipments are fully insured.
Lost Shipments
Should more than 30 days have passed with no update to your shipment’s tracking, and no delivery, please contact us at help@thebookcove.com and we will look into the matter with the shipping company. All shipments are fully insured. Loss due to incorrect addresses entered from the customer’s side, will not be further investigated.